How to reach us
Email is the fastest way. We answer within two working days, usually sooner.
What to tell us
Anything you can tell us helps, but these four make a difference:
- The serial number, on the label on the back.
- The software version, under Settings, then Device.
- The town and the calculation method the clock is set to.
- A photograph of the screen, if there is something on it to see.
The two things that go wrong most
Works with no internet
No timetable. The screen asks you to connect to Wi-Fi. That means the stored timetable has run out or was never downloaded. Connect it to a network and it will fetch two more years.
Adjusting for your mosque
The clock is right but the times are not. Almost always the town is set to a different place with a similar name. Check it under Settings, then Location.
The legal guarantee is two years from delivery. Nothing here limits it.